March 4, 2008--PSS is pleased to announce its acquisition of Braintrust Professional Services. Braintrust was a wholly owned subsidiary of MedApps, Inc., based in Scottsdale, AZ.
Does this acquisition affect any of the projects we already have underway with Braintrust?
We won't skip a beat. All Braintrust developers have joined PSS and will continue working with you as before. PSS will honor all existing contracts in their current form. We'll continue to manage our deliverables so you get them on time and within budget.
Does this affect any of the current proposals we have from Braintrust?
All Braintrust proposals you may be considering -assuming they haven't expired- will be honored and supported by PSS going forward. All of the people who created those proposals have joined PSS, so you won't lose any continuity should you accept our proposal and ask us to begin work on any project.
How will PSS customers benefit from this acquistion?
PSS has now expanded its development team with the addition of some very talented engineers from Braintrust. They bring us much greater depth in multi-channel call routing, CTI, workforce management, intelligent call routing, and end-to-end reporting. That means PSS can take a broader view of you contact center as we work with you to plan graceful transitions to next-generation technologies. That also means we can plug this additional expertise into our 24x7x365 support model, so now you can talk to us about getting that same great support for just about anything in the contact center.
How will Braintrust customers benefit from this acquistion?
One of the first things you'll notice is an immediate improvement in support infrastructure. PSS provides our customers comprehensive 24x7x365 support. All calls are answered by trained professionals who can start troubleshooting your problem right away. If you don't have this level of support from previous Braintrust deployments, don't hesitate to contact PSS for more information. (email info@psshelp.com, or call 925-208-2450)
PSS can also help Braintrust customers plan for a graceful migration from legacy to next-generation contact center infrastructure. PSS can support your legacy equipment -even beyond manufacturer end-of-life- so you don't have to make rushed platform decisions. When you're ready, PSS can help you migrate at your own pace to new technologies like VoiceXML, VoIP, SIP, and Web Services.
Why did PSS and MedApps do this deal?
PSS is one of the fastest growing contact center specialists in America, and we are continually on the lookout for ways to expand our offerings and better serve our customers. Braintrust was a company of highly experienced professionals with the same passion for customer service that drives PSS. Their experience complemented that of PSS in several contact center technologies, including multi-channel call routing, CTI, workforce management, intelligent call routing, and end-to-end reporting. As we continue to specialize on transitioning customers to next-generation contact center technologies, Braintrust helps us take an even more comprehensive view of the contact center to plan and implement the most graceful transitions possible.
